Comcast Layoffs 2017: Restructuring Plan Led to About 400 Job Cuts; Sales Workforce Impacted the Most

Comcast Layoffs 2017

Comcast Layoffs December 2017: Sales Representatives to Be Laid Off in Chicago, IL and Hobart, IN

Comcast Corporation (NASDAQ:CMCSA), a global telecommunications conglomerate, laid off about 400 employees in 2017 as a part of its restructuring plan. The company’s warehouse operations and business model has been changing in order to better serve its customers.

Worker Adjustment and Retraining Notification (WARN) notices were provided to workers in advance of the mass layoffs. The affected employees were told they could apply to fill other open positions at the company.

The sales representatives across the greater Chicago area and at the Hobart, Indiana office were notified about layoffs in December 2017. The company says its new approach means that it will need a smaller headcount for its sales team, as more customers sign up for services online.

A new territory-based sales model will connect the company more closely with prospective and existing customers. Highly trained sales professionals will be responsible for entire neighborhoods so as to provide better experiences and service for customers during and after sales. This will help expand the company’s retail presence along with the growth of its digital and online sales platforms.


Comcast Layoffs October 2017: Almost 200 Sales Employees Laid Off in Oak Brook, IL

Comcast laid off 200 sales employees at its Oak Brook, Illinois facility in October 2017. The jobs were moved out of state when the company closed its Chicago-area inbound sales operation. At the time, Comcast spokesman Jack Segal said the positions “will be consolidated into other inbound sales units in locations throughout our central division.”

Comcast’s WARN activity listing for August 2017 for the State of Illinois showed the WARN notification date as August 29, 2017. The layoff date was listed as October 30, 2017, with 211 workers affected.

Along with the sales positions, Comcast also moved its call center employees from west suburban Oak Brook to another customer service center in Woodridge, Illinois. The company said that the majority of its employees at the Oak Brook facility won’t be affected by the move, as the displaced sales employees will have a chance to apply for other Comcast job openings, either in the Chicago area or out of state.

Comcast Layoffs August 2017: Wixom, MI Warehouse Shut Down Led to 72 Job Cuts

Craig D’Agostini, Comcast’s regional vice president of external affairs, wrote about the company’s layoffs in August 2017 in a letter notifying Michigan state officials. He stated that Comcast was going to lay off 72 employees at a suburban Detroit warehouse. According to the filing with the Michigan Workforce Development Agency, the company was closing its Customer Premise Equipment warehouse in Wixom, Michigan.

Comcast has decided to partner with a firm that specializes in warehouse management and logistics, which will help create efficient warehouse operations, improve inventory management, and deliver a better experience for customers.

The impacted employees were able to apply to fill any open Comcast positions around the state, and those who were unable to transfer to another position were to receive a severance package. Comcast was also offering outplacement benefits to help its laid-off workers secure new jobs.

Comcast Layoffs June 2017: 88 Laid Off in NJ

In June 2017, 88 Comcast Cable employees at a warehouse operations center received notice that they were going to lose their jobs as part of a consolidation move. The official statement by Comcast said that the company was making changes to its warehouse operations and business model in order to enhance its overall operational efficiency, ensuring that technicians, business partners, and retail stores would have the right equipment to best serve their customers.

The company also said that it was partnering with XPO Logistics Inc (NYSE:XPO), a firm that specializes in warehouse management and logistics. This would allow Comcast to create more efficient warehouse operations, improve management, and—ultimately—deliver a better experience for its customers. The company said that the workers impacted by the layoffs would have the opportunity to work for XPO.

Restructuring is one of the most important factors in the success of a business. With the Comcast layoffs in 2017, along with cutting jobs, the restructuring created new opportunities, too.


Comcast plans layoffs of Chicago area sales reps, includes Hobart,” NWI Times, December 13, 2017.

Comcast to lay off 72 employees at suburban Detroit warehouse,” MLive, May 25, 2017.

88 Comcast employees losing jobs at N.J. facility,”, January 25, 2017.

Comcast laying off 200 at Oak Brook sales center,” Chicago Tribune, August 29, 2017.

State Of Illinois Monthly Warn Activity Listing Month August Year 2017,” Illinois workNet, last accessed December 22, 2017.

Comcast to lay off 72 at Wixom warehouse,” Detroit Free Press, May 25, 2017.

Comcast WARN Notice,”, May 23, 2017.

Comcast closing of South Jersey warehouse will impact nearly 90 workers,” PhillyVoice, January 25, 2017.