Telvista Cutting 222 Call Center Jobs
A Texas-based company that provides outsourced customer service to large business clients is cutting nearly half of its workforce at its call center in Danville, Virginia. The Dallas-based Telvista, Inc. has announced that it is laying off about 222 employees as it sees an unexpected drop in demand from one of its major clients.
Prior to the layoffs, the Danville site’s headcount stood somewhere close to 500 employees.
In a Worker Adjustment and Retraining Notification Act (WARN Act) notice filed with the Virginia state department, the company has disclosed that the mass layoffs will go into effect by September 30 this year. The WARN Act requires companies to inform affected employees of significant layoffs at least 60 days in advance.
The director of the Danville call center, Lisa Wallace, confirmed the company’s decision, saying, “We have had an unexpected reduction in one customer’s needs.”
Telvista provides inbound and outbound customer service and care solutions to a wide range of companies. Its clients include big Fortune 1000 companies as well as small startups. The company first launched its operations in 1998 from Texas.
The Virginia-based operations being carried out from the Danville call center began in 2005. The company added about 150 jobs to the Danville site last year in July, following which it reported its total headcount at the facility to be in excess of 650. The current mass layoffs will significantly trim its workforce.
According to Danville’s economic development director, Telly Tucker, Telvista’s layoffs shouldn’t be surprising, because call center hiring goes through peaks and troughs. Since call centers sell outsourced services, their clients leave once a project wraps up or a contract terminates.
“Call centers go through peaks and valleys,” said Tucker. “That’s just the reality as call centers finish projects.”
“222 Telvista workers impacted in upcoming layoff,” GoDanRiver.com, August 01, 2017.
“Telvista announces 150 new jobs coming to Danville VA,” Telvista, July 01, 2017.