TeleTech Layoffs Continue with 350 New Pink Slips

Texas State and coins of USA.

TeleTech Holdings, Inc. (NASDAQ:TTEC) filed a notice with the Texas Workforce Commission stating its plans to eliminate 358 jobs at its facility in Richardson, Texas in late September.

In its filings, TeleTech said the company will cease operations of TeleTech Health Services in Richardson. Most of the jettisoned positions are hourly healthcare customer service agents.

TeleTech said 408 employees were initially affected by the closure of Health Services, but it found alternate positions for 57 people. It also has additional openings at its facility in Ennis, Texas.

The company said it is consolidating its Texas operations and is encouraging those staff being laid off in Richardson to apply for TeleTech jobs located in Temple and Ennis. The commute from Richardson, Texas to Ennis is 50 minutes one way, while a commute to Temple is more than two hours away.


This is not the first round of layoffs TeleTech has announced this summer. Back in June, the Colorado-based call-center operator company announced plans to close its facility in south Charlotte by August 31. This will result in the loss of 171 jobs. Most of the positions are customer service related.

The company said it was ceasing operations because of a “lack of sufficient business to support employees at this location.” The company is also consolidating its workforce into fewer brick-and-mortar locations.

In May, TeleTech announced that first-quarter revenue increased 8.3% year-over-year to $338.3 million. Organic revenue growth was 2.6%. First-quarter income from operations was $26.5 million, or 7.8% of revenue, compared to $17.8 million, or 5.7% of revenue, in the first quarter of 2016. Net income was $19.24 million, or $0.42 per share, a 73% increase over the $11.22 million, or $0.23 per share in the same period last year.

In addition to TeleTech, a number of other businesses have announced big layoffs in the Charlotte area this summer. Those that have filed layoff notifications include Sherwin-Williams Co (NYSE:SHW, 30 jobs), Kellogg Company (NYSE:K, 233), and Caterpillar Inc. (NYSE:CAT, 85).

Other North Carolina businesses that have reported permanent layoffs this summer include Select Medical Holdings Corporation (NYSE:SEM, 76), DuraFiber Technologies’ Grover plant (462), Parker-Hannifin Corp (NYSE:PH, 221), and Flanders Solutions LLC (74).



2017 Worker Adjustment and Retraining Notification Notices,” Texas Workforce Commission, last accessed August 1, 2017.

TeleTech to lay off more than 350 employees at Richardson office,” Dallas News, last accessed August 1, 2017.

TeleTech Announces First Quarter 2017 Financial Results,” TeleTech Holdings, Inc., May 9, 2017.

Calendar Year 2017 WARN Notice,” North Carolina Department of Commerce, last accessed August 1, 2017.